Frequently Asked Questions

It’s as simple as 1, 2, 3. Select and add desired products to your cart. Pay securely on our encrypted website. Sit back relax and give back to your loved ones with ease. PLEASE NOTE: We are not a logistics company and thus do not do shipments of personal, customized items from the USA to Accra.

We do not. We only deliver the items advertised and sold on our website.

We know you are busy, so we try to keep our ordering process as simple as possible.

1. Select your items

2. Load up your Cart

3. Check out

It's as easy as that. But if you do run into any problems, email us at shopsureway@gmail.com and one of our agents will assist you.

We accept the following forms of payment:

• All major credit cards including Visa, Mastercard, American Express, and Discover

• Gift cards that carry a credit card logo

• PayPal & Apple Pay

We do not accept the following forms of payment, we apologize for the inconvenience:

• EBT / Food Stamps

• Cash

• Checks

We are not accepting returns at this time.

We are very sorry for the inconvenience. Please email us at shopsureway@gmail.com with a photo of the damaged or incorrect item.

You will receive a confirmation of delivery email.

Currently, we offer delivery in the Accra metro area. With your continued patronage, we hope to expand to other parts of Ghana in the future.

We strive to deliver our orders within 1 to 2 business days after order confirmation You will receive emails when your order is confirmed, processed, on the way, and has been delivered.

Our carriers deliver Monday through Friday. Deliveries require a signature. Due to the size of our bulk items, large orders may arrive in multiple boxes.

Please email shopsureway@gmail.com with the order number. We will try our best to help before the order ships out.

Security is super important to us. We focus on providing a secure environment that goes above and beyond industry security standard and guidelines. We use a payment solution that is a validated Level 1 PCI DSS Compliant Service Provider.